Support center
Email us with the steps needed to reproduce a problem.
Support email
support@sanva.top
Include your device, OS, and app version. Do not send passwords or purchase credentials.
In the app
In-App Feedback
Open Settings for privacy information, purchase restoration, and account deletion.
Frequently asked questions
1.How accurate is identification?
AI can make mistakes. Compare confidence estimates, the plant itself, and reliable references. Try a clear leaf or flower photo when needed. We do not promise a fixed accuracy rate or response time.
2.Does advice include references?
Supported diagnosis and care results link to selected references. Coverage is limited, and the app says when no source matches. An AI can still misinterpret a cited source, so check the original material.
3.Should I follow pesticide suggestions?
Check the product label, local regulations, and qualified advice first. In-app notices cannot establish that a chemical is safe for your environment, plants, children, or pets.
4.What works offline?
You can view garden records, photos, care history, and reference entries already stored on your device. New AI requests require internet. Automatic cross-device synchronization is not included.
5.How do I cancel or restore a subscription?
Cancel renewal in iOS Settings → Apple Account → Subscriptions. Restore purchases from app Settings. Active access follows Apple and RevenueCat purchase records. Deleting your app account does not cancel an Apple subscription.
6.How do I delete my account?
Choose Delete account in app Settings and confirm with the same Apple account. On success, Apple authorization for the app is revoked and account-linked data and local records are removed. Apple retains payment records under its own rules.
Need more help?
Email your device model, OS version, app version, and steps to reproduce the issue.
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